This bid solicitation is being issued to satisfy the requirement of JUS (the “Client”) for a SaaS Cloud based Personnel Security Screening Application (the “PSSA” or the “Solution”). This includes configuration, implementation, training.
The required Software as a Service Solution must include access to the SaaS Solution, a 12-month warranty, software maintenance and support, and documentation. Training and professional services must also be provided, if requested. The bid solicitation is intended to result in the award of a contract for three (3) years, plus two (2) one-year irrevocable options allowing Canada to extend the term of the contract. All parts of the Software as a Service Solution must be available to the Client Users 24 hours a day, 7 days a week, 365 days a year, in English and French, and operate at all times in accordance with the Statement of Work in the Client's operational environment described in the bid solicitation. The term "Client User" refers to the employees of the Client, the Minister's office and staff, and other individuals authorized by the Client to perform services in relation to the business and affairs of the Client, including contractors or consultants performing work for the Client from time to time.