RFI T8157-260003 - Clearing the Backlog of Air Travel Complaints at the Canadian Transportation Agency
Contracting Entity
Department of Public Works and Government Services (PSPC)
Reference Number
WS5666108010-Doc5668409117
Publication Date
5/5/2026
Tender Closing Date
6/19/2026
Type
Request for Information
Area
Not specified
Tender Status
Open
Attachments
No attachments available
Description
Transport Canada requires the services of an impartial Contractor to review and issue decisions as soon as possible on all eligible Air Passenger Protection Regulations (APPR) related complaints. The purpose of this RFI is to solicit feedback from the industry and determine whether there are Alternative Dispute Resolution (ADR) firms incorporated and based in Canada, interested in the work as described in the attached draft Statement of Work. Additionally, it is important to gauge whether these firms have the experience of processing similar volumes of complaints under expedited timeframes.
File Number: DOC5668409117
Title: T8157-260003 Clearing the Backlog of Air Travel Complaints at the Canadian Transportation Agency.
DEADLINE FOR OFFERS: JUNE 19 2026, AT 2:00 PM EDT
There is no security requirement for this RFI; however, there may be a security requirement at the time of the subsequent procurement process.